Refund policy

Exchange Policy — Demellia

At Demellia, we are committed to delivering products crafted with care and precision. Please review our exchange policy carefully before making a purchase.

No Refunds / No Returns

We do not offer refunds or returns under any circumstances.
However, we do offer exchanges within the conditions outlined below.

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Exchange Eligibility

Exchanges are accepted within 3 days of delivery only.

To initiate an exchange, please follow these steps:

Step 1 — Share Proof

Send clear pictures of the product to our customer support team via:

• Email: Demelliaofficial@gmail.com

• WhatsApp: +92-3331401089

Images must clearly show:

• The full product

• Any issue or concern

• Original packaging (if applicable)

Step 2 — Verification

Our team will review and verify the request.
You will receive confirmation once the exchange has been approved.

Step 3 — Exchange Processing

Once the exchange is confirmed:

• The correct replacement product will be dispatched to you.

• The product to be exchanged must be returned to our warehouse in its original condition (unused, with original packaging).

Important Conditions

• Exchange requests made after 3 days of delivery will not be accepted.

• The item must be unused, undamaged, and in original packaging.

• Demellia reserves the right to decline exchange requests that do not meet the above conditions.

We appreciate your understanding and support.
For assistance, please contact our customer care team — we are always happy to help.

Demellia
Crafted with intention. Delivered with care.